Expertly Trained


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Did you know?

All our store colleagues are expertly trained to the highest standards within the industry!

Our Expertise

We are particularly proud of our extensive specialist training programme, which is unparalleled in the health supplement industry. Using our unique “Hive” online training platform, our associates are able to learn in an interactive way from anywhere in the world.

Our associates are fully trained in understanding product safety and contraindications for products and can advise on a variety of different medical conditions. They can help to not only relieve the symptoms of ailments but also advise on products that will help prevent reoccurrence.

Our commitment means customers can confidently have access to clear and concise information to help them make informed product choices to match their needs.

Our training courses progressively develop our colleague’s knowledge on everything from vitamins, minerals and herbal supplements, to sports nutrition, beauty products and how our bodies work, giving you a service level not found anywhere else on the high street or online.

Training Program

Our training programme is unique to Holland & Barrett and this qualification is specific to the health industry and products.

Our commitment to training is paramount to ensure we safeguard our industry and support our colleagues in delivering excellent customer care above that of other health retailers. 

Each qualification is validated by Gateway, a body accredited by the Government to award vocational qualifications.

Healthy Start & Healthy Essentials:

Gateway Qualifications Level 2 Award in Understanding Holland & Barrett Products and Customer Service.

Healthy Expert:

Gateway Qualifications Level 3 Award in Key Body Systems and the application of Holland & Barrett Products.

If you have a question about any of our products drop into one of our stores where an associate will be happy to help.